The Australian Communications and Media Authority (ACMA) has accused popular operators owned by Ladbrokes, Neds, bet365, and Sportsbet of violating interactive gambling regulations. The operators are said to have used Fast/Quick Codes to facilitate in-play sports betting, which is prohibited by the Interactive Gambling Act 2001. This act specifically prohibits in-play betting on sports matches, with the exception of phone bets that provide all the necessary information and confirmation by the customer.
The Fast/Quick Codes generated by the operators allowed players to place bets through apps or websites instead of via phone, as required by the regulations. The three Ladbrokes’ operators, Entertain’s Neds, Hillside’s bet365, and Sportsbet, were found to have allowed players to create codes and place bets through prohibited channels.
Following a thorough investigation by the ACMA, the operators took necessary measures to change their betting processes in compliance with the interactive gambling rules. One of the steps taken was to generate completely random Fast/Quick Codes before events, ensuring that all players have equal circumstances when placing bets.
Despite the operators’ actions to rectify the situation, it’s not the first time Ladbrokes has been in violation of regulations issued by the ACMA. In July of the same year, the company violated newly established guidelines regarding advertising to minors, resulting in the banning of several ads.
As a result of the operators’ efforts to comply with regulations and protect customers, the ACMA opted not to punish them further. This decision reflects the importance of adherence to interactive gambling rules and the steps taken by operators to rectify any violations and protect customers.